Saturday, March 5, 2011

The Times They are a Changin

We have known for some time that libraries are not just about books anymore. We have come to grips with the fact that DVDs and computers might be the most popular things at your local library. We have moved through the gradual format changes from cassette to compact disk to the diminutive playaway. At least all of these items were brought to the counter and duly checked out.

Now, however, items are being checked out of the library that only exist in cyberspace. First came the downloadable audio. That has become a popular way to add literature to your Ipod or MP3 player. In the last few months, the e-book has really taken off. Maybe everyone got e-readers for Christmas. The word "Kindle" has been in our vernacular since Amazon launched it in November 2007. Now, however, there are many varieties of e-readers, tablets and smartphones to which books may be downloaded. With the right equipment and a few clicks, people are reading books from the library without leaving the comfort of home or at least without setting foot in our establishment.

This really has this librarian's head spinning. Customer service has taken on a whole new meaning in the library world. We are meeting the needs of our patrons without seeing or talking to them. They can download audio and books from our website at no cost, just like checking out books in the good old days. Well, believe it or not, people do still check out books from libraries. Lots of books!

This new phenomenon of e-books, however, has caused some publishers to take measures to limit the number of check outs per book license. Maybe e-readers are becoming too much of a good thing. Libraries will continue to grapple with how to stay current, serve the needs and wants of their patrons and handle diminishing budgets. Not unlike what we are all doing in our homes these days.

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